Knowledgebase: Troubleshooting
Radmin installation fails or I cannot see the remote desktop

In case you get "Radmin installation fails" error or you cannot connect in "Fullscreen" or "View only" modes, please perform the procedure of 'purgecaching':

A. For Windows XP

B. For Windows Vista, Windows 7 and Windows Server 2008

In case your installation still fails please perform the following:

  • Create 'Temp' folder on your hard drive (let's assume your hard drive is 'C:').
  • Download MSI Radmin Server from our web site and place it into created folder.
  • 'Start', 'Run' and execute 'cmd' command. Window with command prompt will appear, type the following command in the command prompt and press 'Enter':

    msiexec /i C:\Temp\rserv35.msi /l*v C:\Temp\rs.log

    rs.log file will be created inside a 'Temp' directory. It's a plain text installation log that should be sent to us. Please also attach a screenshot of the error you get while installing Radmin if possible.

We hope that solves the problem. If not, please contact us, and we'll do our best to help.
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